Online ordering and inventory for a restaurant group
We launched commission-free online ordering tied to live inventory across every location.
Third-party delivery apps ate into margins and kept the customer relationship. Inventory was tracked on clipboards, so popular items sold out without warning.
A branded, commission-free online ordering site connected to a simple inventory system that updates availability in real time across locations.
The problem
Most online orders came through delivery apps that charged steep commissions and owned the customer relationship. Behind the counter, inventory lived on clipboards, so best-sellers ran out mid-shift with no heads-up.
What we built
- A branded, commission-free online ordering experience
- Live inventory that hides sold-out items automatically across locations
- A back-of-house view of what’s selling and what’s running low
The outcome
Direct online orders grew 38%, margins improved as commission fees fell, and the group finally owns its customer relationships — with no more surprise stockouts.
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